- Authentication: User data on our database is logically segregated by account-based access rules. User accounts have unique usernames and passwords that must be entered each time a user logs on. My IP Life issues a session cookie only to record encrypted authentication information for the duration of a specific session. The session cookie does not include the password of the user.
- Passwords: User application passwords have minimum complexity requirements. Passwords are individually salted and hashed.
- Data Encryption: Certain sensitive user data, such as credit card details and account passwords, are stored in encrypted format.
- Data Portability: My IP Life enables you to export your data from our system in a variety of formats so that you can back it up, or use it with other applications.
- Data Residency: All My IP Life user data is stored on servers located in the United States.
All My IP Life information systems and infrastructure are hosted at LiquidWeb world-class data centers. These data centers include all the necessary physical security controls you would expect in a data center these days (e.g., 24×7 monitoring, cameras, visitor logs, entry requirements). These data centers are SOC 2 accredited.
- Connectivity: Fully redundant IP network connections with multiple independent connections to a range of Tier 1 Internet access providers.
- Power: Servers have redundant internal and external power supplies. Data centers have backup power supplies, and are able to draw power from the multiple substations on the grid, several diesel generators, and backup batteries.
- Uptime: Continuous uptime monitoring, with immediate escalation to My IP Life staff for any downtime.
- Failover: Our database is replicated in real-time and can failover in less than an hour.
- Backup Frequency: Backups occur daily at multiple geographically disparate sites.
- Testing: System functionality and design changes are verified in an isolated test “sandbox” environment and subject to functional and security testing prior to deployment to active production systems.
- Firewalls: Firewalls restrict access to all ports except 80 (http) and 443 (https).
- Access Control: Secure VPN, 2FA (two-factor authentication), and role-based access is enforced for systems management by authorized engineering staff.
- Logging and Auditing: Central logging systems capture and archive all internal systems access including any failed authentication attempts.
- Encryption in Transit: By default, our survey collectors have Transport Layer Security (TLS) enabled to encrypt respondent traffic. All other communications with the My IP Life.com website are sent over TLS connections, which protects communications by using both server authentication and data encryption. This ensures that user data in transit is safe, secure, and available only to intended recipients.
Organizational & Administrative Security
- Information Security Policies: We maintain internal information security policies, including incident response plans, and regularly review and update them.
- Employee Screening: We perform background screening on all employees, to the extent possible within local laws.
- Training: We provide security and technology use training for employees.
- Service Providers: We screen our service providers and bind them under contract to appropriate confidentiality and security obligations if they deal with any user data.
- Access: Access controls to sensitive data in our databases, systems, and environments are set on a need-to-know / least privilege necessary basis.
- Audit Logging: We maintain and monitor audit logs on our services and systems.
Handling of Security Breaches
Despite best efforts, no method of transmission over the Internet and no method of electronic storage is perfectly secure. We cannot guarantee absolute security. However, if My IP Life learns of a security breach, we will notify affected users so that they can take appropriate protective steps. Our breach notification procedures are consistent with our obligations under various state and federal laws and regulation, as well as any industry rules or standards that we adhere to. Notification procedures include providing email notices or posting a notice on our website if a breach occurs.
Keeping your data secure also depends on you ensuring that you maintain the security of your account by using sufficiently complicated passwords and storing them safely. You should also ensure that you have sufficient security on your own systems, to keep any survey data you download to your own computer away from prying eyes.
Due to the number of customers who use our service, specific security questions or custom security forms can only be addressed for customers purchasing a certain volume of user accounts within a My IP Life subscription.
Last updated: July 28, 2017